Tuesday, May 1, 2012
Faces of LEDtronics: Anita McMillan
At Work
Customer Service Manager Anita
McMillan dedicates herself to one of LEDtronics’ key values, customer
satisfaction. Ten years ago, Anita brought her background in sales and program
management to the company and began as a Major Accounts Representative. She now
manages the customer service department as well as domestic and international
sales accounts. Anita says, “As Customer Service Manager, I strive to improve
my department’s work flow processes, improve employee performance and job satisfaction.”
Anita and her staff strive
to not only attract new customers and maintain current ones, but to also
educate them on the exciting merits of LED lighting. “Every day is a new
experience”says Anita. She appreciates the importance LEDtronics places on
educating both their staff and clients. Training seminars are constantly being
offered for those wanting to grow in understanding of environmentally-friendly
and cost-effective lighting options.
Anita feels most rewarded
when she and her strong team interacts with satisfied customers. She comments, “When
it comes to innovation, quality and service, we have cast our own identity, and
it is evident by our customer base.” Her goal each day is to maintain
LEDtronics’ reputation of being the industry leader in both product and
service.
At Home
While Anita enjoys many activities,
she values her family and the time spent with them most. The benefits of
Southern California allow her to enjoy both skiing and beach time with her
family. “I love the sound of the waves, the sea air and just being outdoors in
general.”
She is also a risk taker in
the kitchen, trying new and exotic recipes. Thai food has become a new
favorite, and she loves to cook and enjoy it with her family.
0 comments: